Compassionate Telepsychiatry in Maryland, Washington, D.C., and Virginia

Terms & Conditions

Last Updated: September 18, 2025

Agreement to Terms

By accessing and using the Luminox Healthcare Services LLC website ("Site"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Site. We reserve the right to modify these Terms at any time, and your continued use of the Site constitutes acceptance of any changes.

Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site in any way that violates applicable federal, state, or local laws
  • Attempt to gain unauthorized access to any portion of the Site
  • Use the Site to transmit any malicious code, viruses, or harmful content
  • Interfere with the proper functioning of the Site
  • Collect or harvest any personally identifiable information from the Site
  • Use the Site for any commercial purpose without our prior written consent

Medical Disclaimer

The information provided on this website is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website. In case of a medical emergency, call 911 immediately.

Services

Luminox Healthcare Services LLC provides psychiatric evaluations, psychiatric follow-up, medication management, telepsychiatry, patient education, and clinically appropriate supportive interventions. The availability and clinical appropriateness of specific services may vary.

Appointments, Cancellations, and No-Shows

By scheduling an appointment, you agree to the following:

  • You will provide accurate and complete information when booking
  • Cancellations must be made at least 24 hours prior to the scheduled appointment time
  • Appointments canceled with less than 24 hours’ notice and missed appointments/no-shows may be subject to a $75 late-cancellation/no-show fee, except when prohibited by applicable law, payer requirements, or contractual obligations, or when the practice determines that an exception is appropriate based on the circumstances
  • The $75 fee is generally the patient’s responsibility and is not billed to insurance as a covered clinical service
  • Repeated missed appointments or late cancellations may interfere with safe and effective continuity of care and may result in discussion of whether Luminox Healthcare Services LLC can continue to provide treatment, handled in accordance with applicable clinical, ethical, contractual, and legal requirements, including appropriate continuity-of-care considerations
  • We reserve the right to reschedule appointments as necessary

Insurance and Payment

We accept various insurance plans as listed on our website. Insurance coverage and benefits are subject to verification. Patients are responsible for understanding their insurance coverage, including copays, deductibles, and any out-of-pocket costs. Self-pay options are available for uninsured patients. Payment is expected at the time of service unless other arrangements have been made.

Telehealth Services

Telepsychiatry is available to eligible patients who are physically located in Maryland, Washington, D.C., or Virginia at the time of the appointment. Your current physical location and callback number will be confirmed at each encounter. Virtual care has limitations, and you are responsible for a private environment and suitable connection.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Luminox Healthcare Services LLC and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Luminox Healthcare Services LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or services. Our total liability for any claim arising from these Terms shall not exceed the amount you paid for the specific service giving rise to the claim. This limitation applies regardless of the theory of liability, whether based in contract, tort, negligence, or otherwise.

Indemnification

You agree to indemnify, defend, and hold harmless Luminox Healthcare Services LLC, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Site, violation of these Terms, or infringement of any third-party rights.

Governing Law

These Terms are governed by applicable federal law and the laws of the jurisdiction relevant to the services provided, without regard to conflict-of-law principles.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

Contact Information

For questions about these Terms and Conditions, please contact us:

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