Compassionate Telepsychiatry in Maryland, Washington, D.C., and Virginia

Privacy Policy

Last Updated: September 18, 2025

Introduction

Luminox Healthcare Services LLC ("we," "our," or "us") is committed to protecting your privacy. This website Privacy Policy describes information handled through this website. Our separate Notice of Privacy Practices explains how protected health information is used and disclosed in connection with patient care.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including but not limited to:

  • Name, email address, and phone number
  • Date of birth and demographic information
  • Insurance information and billing details
  • Information submitted through patient or referral forms
  • Appointment scheduling preferences

Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide psychiatric and mental health care services
  • To schedule and manage appointments
  • To process insurance claims and billing
  • To communicate with you regarding your care
  • To improve our website and services
  • To comply with legal and regulatory requirements
  • To send important updates about our practice

Cookies and Tracking Technologies

The website may use necessary cookies and configured analytics to support functionality and understand aggregate use. Browser and device data may be processed by hosting, analytics, scheduling, portal, mapping, and embedded-content providers. You can control cookies through browser settings, although disabling them may affect functionality.

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA regulations. We maintain physical, electronic, and procedural safeguards to protect your PHI. A separate Notice of Privacy Practices is provided to all patients.

Disclosure of Information

We may share your information in the following circumstances:

  • With your consent for treatment, payment, or healthcare operations
  • With insurance companies for claims processing
  • As required by law, regulation, or court order
  • With trusted service providers who assist in operating our website
  • To protect the rights, safety, or property of our practice

Your Rights

You have the right to:

  • Access your personal and health information
  • Request corrections to inaccurate information
  • Ask about deletion of website information where applicable; medical and business records may be retained as required or permitted by law
  • Opt out of marketing communications
  • Request a copy of your health records
  • File a complaint if you believe your privacy rights have been violated

Data Security

We use administrative and technical safeguards appropriate to the website and restrict direct browser access to submitted forms. No Internet transmission or storage method is completely secure. Avoid placing unnecessary sensitive clinical information in general contact or appointment-request fields.

Third-Party Links

The website links to or integrates third-party services such as Tebra scheduling, the configured patient portal, maps, social networks, analytics, and website hosting. Those services apply their own privacy terms. Review their policies before providing information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us:

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