Communication Consent & Preferences
Communication Consent & Preferences
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I understand that Luminox Healthcare Services LLC may need to communicate with me regarding appointments, treatment-related matters, billing, insurance, prescription-related issues, forms, and other healthcare operations.
Privacy limitations of each method
- Ordinary text messaging may present privacy risks depending upon my device, cellular provider, notification settings, and who has access to my device.
- Ordinary email may present privacy and security risks depending upon the email service, device, and account security. Sensitive clinical information is best communicated through the patient portal or another authorized secure method when available.
- The practice will use reasonable safeguards when communicating with me. I am responsible for identifying communication methods that are reasonably private and appropriate for my circumstances.
Emergency communication
- Email, text messages, patient portal messages, routine telephone calls, and voicemail must not be relied upon for emergencies or urgent crisis intervention.
- For an immediate or life-threatening emergency, I should call 911 or go to the nearest emergency department.
- For mental health, suicide, emotional distress, or substance-use crisis support, I may call or text 988.
Changing communication preferences
I may request changes to my communication preferences by contacting Luminox Healthcare Services LLC. Changes will apply prospectively after they have been received and processed, subject to communications otherwise permitted or required by law.